1. Customers may request a return within 30 calendar days after receiving their order. To be eligible for a return, the home decor product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, tags, and included materials where applicable.
2. Return Address
1329 E 11TH AVE APT 9
DENVER, CO 80218
3. Before returning any item, customers must contact customer service through the contact channels available on vysaw.shop to obtain return authorization and return instructions. Unauthorized returns may not be accepted.
4. Returns may not be accepted for:
Products damaged due to misuse or improper handling.
Products showing signs of excessive wear, alteration, or modification.
Products that have been used in a manner inconsistent with their intended purpose.
Products returned beyond the 30-day return period.
Items missing original packaging or included accessories.
5. Customers are responsible for return shipping costs if:
The item is no longer wanted.
The wrong item was ordered by the customer.
The customer ordered the incorrect quantity.
The customer provided an incorrect shipping address.
The product is returned without any quality-related issue.
If the return is caused by a defective product, shipping damage, or an incorrect item shipped, reasonable return shipping costs will be covered.
6. All returned products will be inspected after arrival. Returns that do not meet the return requirements may be refused or partially refunded where permitted by applicable law.
7. Once the returned item has been received and approved after inspection, refunds will be processed to the original payment method within approximately 3 business days. Processing times by financial institutions may vary.
8. Eligible home decor products may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped.
9. If an order arrives damaged or the wrong item is received, customers should contact customer service within 7 days of delivery and provide photographs of the product and packaging for review.
10. For questions regarding returns or refunds, please use the customer service contact channels available on vysaw.shop.